An order tracking and return system that works for you and your customers.

Until now, the post-purchase experience has been clunky at best.

Keeping up with customer questions and requests takes hours. Complex internal systems slow everyone down. And predicting returns percentages is a big unknown.

You need a solution that will simplify the shipping and returns process — while increasing your customer lifetime value and decreasing your team’s workload.

You need Relay.

Easy to integrate.
Easy to use.

You’ve sat through hours of demos from other providers fearing that implementing a post-purchase solution will require you to rebuild your entire business.

Relay is different.

Our suite of e-Commerce post-purchase engagement tools is the first to cater to customers’ needs — while offering merchants workflows that save time and money.

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No coding.
No problem.

Relay easily integrates with even the most complex order management, e-Commerce, customer service, and catalog systems.

Average implementation
time: 30 days.

Your customers are more than a number on a RMA.

There are so many opportunities to surprise and delight your customers after the purchase.

makes them possible.

Send better, more accurate shipping and tracking alerts

Build trust with custom templates that ensure every customer notification matches your voice and style

Simplify and speed up the return process with rule-based protocols that empower customers to effortlessly print out labels and schedule pickups

Take Relay for a Spin