Relay is a brainchild of e-commerce managers with over a decade of experience working with the world's top retail brands.
We saw how hard it was for clients like you to create meaningful post-purchase customer experiences
How many hours your team spent on customer service tickets each day.
How hard it was to integrate your order management, e-Commerce, and catalog systems.
How it felt like you could never keep up with returns data — let alone analyze it
By focusing on our retail customers' needs and goals, we designed Relay — a post-purchase solution that’s easy to use, easy to integrate and easy to afford.
Powerful automated workflows free your team to focus on delivering the best customer service
Out-of-the-box integration allows you to instantly connect the tools and systems you use every day
Custom reporting tools help you reduce fraud and shrink and improve the customer experience
Today’s most successful brands understand that a positive return experience leads to increased customer confidence.
of shoppers say that they expect regular communication about their purchases
of customers will share a positive experience with 6 or more people
of buyers are willing to pay more for a great customer experience