We specialize in problem-solving

Relay is a brainchild of e-commerce managers with over a decade of experience working with the world's top retail brands.

We saw how hard it was for clients like you to create meaningful post-purchase customer experiences

You told us your

How many hours your team spent on customer service tickets each day.

How hard it was to integrate your order management, e-Commerce, and catalog systems.

How it felt like you could never keep up with returns data — let alone analyze it

We knew there had to be a better way.

Relay works for you and your team.

By focusing on our retail customers' needs and goals, we designed Relay — a post-purchase solution that’s easy to use, easy to integrate and easy to afford.

Powerful automated workflows free your team to focus on delivering the best customer service

Out-of-the-box integration allows you to instantly connect the tools and systems you use every day

Custom reporting tools help you reduce fraud and shrink and improve the customer experience

Let us help speed up and streamline every aspect of the shipping and returns process.


Don't Get Left Behind

Today’s most successful brands understand that a positive return experience leads to increased customer confidence.


of shoppers say that they expect regular communication about their purchases


of customers will share a positive experience with 6 or more people


of buyers are willing to pay more for a great customer experience

Take Relay for a Spin