Your customers want to know where their package is, when it will ship and when it will arrive. Relay makes that possible — without creating extra work for your team.
With Relay, you can quickly create a branded customer portal that integrates out of the box with all of the major carriers.
Customers get up-to-the-minute info on their shipment's route and delivery ETA. Your team gets back all the time they used to spend answering questions about each order’s status.
Pro tip: Use the portal to feature recommended product suggestions, share new content and communicate directly with customers via email and SMS.
Relay provides a customizable interface that makes processing returns easier and less stressful.
Create workflows that actually work for your business’s rules and restrictions. Relay automates everything that can be automated — and alerts your team when something needs a human’s attention.
Stop spending hours training your team on complex internal processes. Relay frees up your customer service team to actually serve your customers.
Relay’s custom reporting tools will blow your mind, not your budget.
From day one, Relay starts collecting valuable data about your customers’ purchasing and return journeys.
See how having access to real-time insights can improve every aspect of your customer experience.
Relay is the brainchild of e-Commerce managers who worked with brands that want to create unique digital experiences.
After years of helping clients search for a powerful shipping and returns platform — only to come up dry — we decided to build one ourselves.
“Imagination Media’s solutions allow us to easily integrate with exciting software partners like PayPal, Nosto, HiConversion, Bluecore, Klaviyo and Afterpay to drive our products and brand globally. The result is a 20% increase in operational efficiency, giving us more time to focus on the customer.”